While still in its infancy, a recent eMarketer article
suggests mobile commerce is not to be overlooked by retailers. It’s projected that over 70 million US
mobile users will access the Internet over devices in 2009. Many mobile
users are turning to the convenience of applications for things like weather reports,
news and online banking. Although most aren’t purchasing big items via mobile
devices, buying smaller ticket items on phones (movie tickets, pizzas, etc.) is
becoming a trend.
Most companies are holding off on creating mobile-specific
sites due to budgetary constraints and development concerns, but eMarketer
warns against this: “Savvy retailers should not neglect
this channel, because mobile shoppers
are valuable customers. People who download mobile applications, including
shopping apps, are a highly coveted consumer segment. Mobile buyers tend to be repeat purchasers with a higher order value
than average consumer and it can be important for them to complete
transactions with ease even if it means spending more.”
Click here to read the full article.